Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
We begin processing orders quickly to ensure fast delivery. If you need to update your shipping address, contact information, or order details, please contact our support team as soon as possible.
Changes cannot be guaranteed once an order has entered the fulfillment process.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a tracking number by email. You can use this tracking information to monitor the status of your shipment at any time.
If you do not receive tracking details, please contact our support team.
What if there is a problem with my order?
What if there is a problem with my order?
If your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately. Our team will review the issue and work quickly to resolve it.
Please inspect your order upon delivery.
I didn't receive all off my order?
I didn't receive all off my order?
Some items may occasionally ship separately depending on availability. If you believe an item is missing, please contact our support team with your order number and we will investigate the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return window from the date your order is delivered. Returned items must be unopened, unused, and in their original packaging with all seals intact.
Proof of purchase is required.
How do I initiate a return?
How do I initiate a return?
To begin a return, contact our support team at support@mawwal.com. If your return is approved, we will provide instructions and a return shipping label.
Returns sent without prior authorization may not be accepted.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
If you received a damaged, defective, or incorrect item, please contact us and we will help determine the best solution available.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once your return is received and inspected, approved refunds are typically issued within 10 business days to your original payment method.
Processing times may vary depending on your financial institution.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by destination and carrier.
Certain locations such as Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories may require additional transit time due to fragrance shipping regulations.
Do you offer expedited shipping?
Do you offer expedited shipping?
Shipping options available at checkout may vary depending on destination and carrier availability.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping information. Please contact us immediately after placing your order.