Return & Refunds

Return & Refund Policy

Note: Due to the nature of perfumes (flammable liquids), specific shipping regulations apply to returns. Please read this policy carefully before initiating a return.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to

request a return. Requests made after this window will not be eligible for a refund.

2. Eligibility Criteria (The "Minimum Standard")

To be eligible for a return, your item must be in the same condition that you received it:

unopened, unused, and in its original packaging with all cellophane wrap and seals

intact. You’ll also need the receipt or proof of purchase.

3. Return Process

To start a return, contact us at suppor@mawwal.com . If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

4. Shipping Costs

Except in cases of damaged or defective goods, the customer is responsible for the cost of

return shipping. Because perfume is classified as "Hazardous Materials" (HazMat) due to

alcohol content, it must be shipped via ground transportation.

5. Damaged, Wrong, or Defective Items

Please inspect your order upon reception and contact us immediately if the item is

defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and

make it right.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be

automatically refunded on your original payment method within 10 business days. Please

remember it can take some time for your bank or credit card company to process and post

the refund.